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We have collected a few testimonials from some of our recent clients for your viewing pleasure.
Working with RPT Software was easy and convenient. Mark was very helpful and patient in making sure the database was exactly what we needed to help streamline our processes. He was always accessible and dependent during the entire process. He even continued to provide support and check in with me after the database was completed to make sure everything was functioning properly. It was a pleasure to work with RPT Software.
Sr. Manager, Sales Administration
Thank you Mark and RPT Software,
I am very pleased to say that the database manager you created has turned out perfectly. I am impressed with your ability to take abstract ideas and information from someone with no programming background and turn them into the finished product that is desired. The mortgage industry sales process is different than most sales industries, which requires a different style of database tracking. My office couldn’t be happier with the way you completed this goal for us and have seen production increase already.
I researched many hosted Database Managers from respected industry providers like Sales Force.com and Leads 360.com; while the service they provide can be or is tailored to what we require, the setup costs and ongoing expense could not compete with the service you provided. I have to say the level of customer service is beyond what anyone could expect. You responded to all my emails with progress and even called me while you were on vacation hiking with your family.
To anyone in need of a Genius’ work at an affordable investment, Mark Andrews and RPT Software are you best choice and investment into your businesses future, especially if you are in sales.
Thank you again and I will be in touch with any updates needed.
Christopher M Schiele
Production Manager/Mortgage Planner
Metropolis Funding, Inc
We were extremely pleased with the results of the work we did with Mark/RPT Software. Our complicated database to manage a multi-million dollar US Government-funded community development project in Haiti needed to be revamped and Mark worked with us and really took the time to understand what we needed. We appreciated his attention to detail and the personal attention he gave us.
Matthew Van Geest
International Organization for Migration
RPT Software has been a great asset to our company. Not only has the quality of the work been great but the follow up service has been very quick and efficient.
Mark redesigned two of our Access 2007 databases. His work was very professional. I would recommend him to anyone looking for quality at a low price.
Stark & Stark
We use our customer management database on a daily basis to stay in touch with over 825 accounts. The system is very user-friendly and allows us to have a customer’s complete history at our fingertips.
In a few days Mark built me a system to track our accounts and all aspects of our business from tracking purchases, leases, hardware keys, training, invoicing, payment collection and any interactions with our customers and contacts. I'm very happy with my investment! A+
To Anyone with Specialized Database Requirements:
RPT software, and Mark Andrews in particular, have been instrumental in automating our business processes. Mark knows Access. He has a versatile bag-of-tricks that he quickly tailored to meet our unique needs. After looking at dozens of software products, some costing more than ten times what we spent with RPT, Mark’s custom application instantly increased our productivity.
Mark is always there for us too. As we brought the system online it needed some minor tweaking. Mark answers my emails almost instantly and his turnaround time has been remarkable. Some of the issues required some creative thinking. Mark worked with us to quickly find the best approach to our issues, and then he implemented the changes very quickly, often delivering the fixes the next business day.
I would sincerely recommend Mark and RPT Software to anyone with specialized database needs and a limited budget. I consider his one of the key business relationships that will be instrumental in our future success.
William R. "Bill" Sturm
National Maintenance Systems Inc.
I wanted to thank you for the wonderful work you did building the Access system for us and share with you the positive impact it is having on our Admissions Dept. In a relatively short time the system has eased our work flow and improved our efficiency. I think the success of the system can be summarized in three points:
First, it’s very user oriented – the whole system was designed with the user in mind. You managed to orient the system so we are not now data centric, but user centric. This is really key for us when managing so much detailed information. You have helped us improve our reporting accuracy and efficiency significantly.
Second, our team found you very easy to work with, which significantly limited frustration during development. It’s rare to find someone who clearly has as much programming skill as you have who can listen to and interpret the users’ needs so well. Limiting our frustration helps us feel good about using the system. And just think, we did all this 12 time zones apart!
Third, you are customer service oriented. Your super fast response time has been incredible. And I like that you follow up when you make a change or add something to ensure we are using the latest feature. As an example, the fact that you managed our encryption request so quickly simplified things on our end tremendously. This is not a one-off example, but rather your ‘standard operating procedure’.
Mark, it has been a pleasure working with you. The two Access systems you built for us – one CRM for tracking prospective students and one for Student Admissions - are working well. I would be delighted to share our experience working with you at RPT with any of your prospective clients at any time.
Thanks for all the hard work.
With kind regards,
Sr. Manager, Student Recruitment and Admissions
Duke-NUS Graduate Medical School Singapore
Working with Mark was easy, fast and produced the results we were looking for. Not only did he make the changes perfectly to fit our original request, but he also made several suggestions for improvement that have significantly improved the quality of our data. I would recommend RPT Software to anyone looking for high quality work at affordable prices.
Medical Aid to Haiti
Being a MS Office developer working for an Australian client on modifications of RPT Software's CRM Template, I must say that this is definitely amongst the best examples of well and professionally written code I've ever seen. As about the application, it is easy to use, has everything one would expect from a CRM application and the support provided by Mark is just second to none.
MS Office Developer
I contacted Mark Andrews at RPT Software three years literally in the afternoon on Christmas Eve and he responded! We continue to work with RPT Software and that same level of commitment and service continues to this day. Although we are located on the West Coast and their offices are on the East Coast you would never know there is a difference in time zones. What an unbelievable company to work with.
John Busch, Owner
After spending numerous hours researching and testing CRM solutions, RPT Software crossed the finish line w/ room to spare!
Unlike most CRM solutions on the market today, the RPT CRM Software gives us full control for customizing it to meet our needs without having to rely on external resources and/or costly upgrades. Your expertise, on-going support, and willingness to help us integrate the CRM Software with our existing print management software made for a seamless transition and second-to-none experience.
Without hesitation; I highly recommend RPT Software for small-to-mid companies looking for a feature-rich, easy-to-use, and easy-to-manage CRM solution backed with unparalleled support!
Vice President, Plastic Resource
RPT Software does great work at good prices! But what I was most impressed with from them was their extra care they made with moving the process along as quickly and smoothly as possible and overcoming any speed bumps that came up. They communicated with me via phone and email most efficiently, and made my big problem easily solved. I'll definitely be keeping them in mind for referrals not only for my department but the other departments at The Hanley Center for addiction treatment and our other affilates. Thank you once again RPT Software!
Program Coordinator at Hanley Center
Harvest Business Growth Partners is a corporate advisory business in Brisbane Australia. We provide complex capital raising services to high growth companies. Our business requirements are complex as we provide a tailor service to each client. We were looking for a CRM but the standard out-of-the-box solutions did not match our requirements and were not flexible enough.
We purchased the Advanced CRM template from RPT Software. The product is excellent. The template is well written and designed with simplicity but still offers a wide range of advanced functionality. It is also easy to modify since the fundamental services are provided. I highly recommend the advanced CRM Template!
Harvest Business Growth Partners
We are extremely impressed and satisfied with the customer tracking/marketing database RPT Software provided for us. We’ve gone from 3 excel spreadsheets, 2 word documents and 1 handwritten yellow legal pad to one customized database. Turnaround time from conception to completed product was excellent. Any tweak or upgrade we ask for is completed in minutes or hours at the most. Everyone in the office is thrilled with the product. Now I’m getting yelled at for not doing this sooner.
Regan Heating & Air Conditioning Inc.
It has been great working with Mark (RPT Software), he has been very responsive to any and all inquiries. He’s has gone above and beyond what I expected(even helped me find an excellent iPhone app for use by our management team), the Database will be a work in progress (ever changing on Prestonwoods’ end) and I am glad those changes will be done with RPT Software. I look forward to having their support for this new and exciting advancement for our industry. I would recommend them for anyone who is needing their expertise!!
Jesse Congleton | Irrigation Department Manager
Prestonwood Landscape Services
At Byrd Brothers, our core competency is debris management following natural and man-made disasters. We've spent many hours working to develop a capable project information management system to track tens of subcontractors, hundreds of trucks and thousands of load tickets. However, our past system was flawed in that information stayed either on the project or in the home office.
We reached out to RPT Software to help re-develop our MS Access database and received something much greater in return. RPT Software was able to encapsulate our vision for a robust project information management system that linked multiple project sites with the home office via the cloud. We started small by re-tooling our internal Access system. With the core system in place, next, we began to expand with complementary modules to provide our project managers better, more timely information. Lastly, we moved our project information management system to the cloud, which provided us scalability, mobility, coordination and cost-savings.
We are very appreciative of RPT Software. The RPT team took our vision and made it a reality.
Vice President / FEMA Compliance Director
Byrd Brothers Emergency Services LLC
RPT Software provided a tailored Access database solution for our budget-conscious volunteer organization. We were looking for the means to track information for students participating in our school’s marching band, and to maintain this information year to year for each student. Details included participation fee payments, student orders for performance apparel and uniform assignments including any necessary alterations.
The ideas sent to Mark were incorporated almost seamlessly into RPT Software’s proposed solution. Mark took the time to suggest function improvements, to help prioritize our needs and to present a prototype for review. Once the development was complete, Mark provided a walkthrough of the initial version deployment, and was on-call during the first weeks of use.
We have implemented an application that addressed our priorities and provides us with flexibility for the future. We realized immediate benefits in fee processing, order accuracy, ad hoc reporting and data retention. The ongoing support provided by Mark and his staff has impressed me. No question is treated as trivial, and the personal attention provided seems unparalleled. I can easily recommend RPT Software for database solutions on a budget.
Nancy M Harpel | Music Booster Volunteer
Copley High School
I want to thank you helping us out. I came to you with nothing more than a rough idea of what my company wanted. After many phone conversations RPT Software delivered exactly what we were looking for.
We have implemented our new database company wide and the response is overwhelmingly positive! I know from this point forward we will be more productive because of the database system RPT created for us.
Anytime I needed to modify the database, Mark would either walk me through it over the phone (for free) or if it was too complicated for me, I would send the frontend and he would make the changes and send it back quickly. The whole process is quick and easy.
I would highly recommend RPT to any company that is looking for a way to be more productive while keeping expenses down. Thanks again for making a quality product.
Mark A. Jackson
Hupp Aerospace / Defense
I would like to express my gratitude for your patience and wonderful response time to our database issues. Our database was initially written in 1998 and due to the difficulty of finding anyone that was competent and able to repair our Access database, our program had been patched together for many years. That was until I located RPT software on the internet. When I first spoke with Mark, I was thrilled with his knowledge and professionalism!
In order for our business to remain operating using the old database, Mark was able to convert our database in 2 phases. Each phase was a smooth transition and Mark accommodated us by competing these conversions over a weekend. I found Mark to be punctual with his updates and his telephone conferences. It was wonderful to work with such a great company!
My computer skills are very limited! I was very unsure that I would be able to upload the information that Mark needed and then download the corrected versions to our network. With Mark’s patience, all went smoothly! In addition to the conversion of the old database, Mark was able to add several updates and financial reports that have helped us tremendously to compare drivers/profits, etc. I would highly recommend RPT for any software issues!
Mark, it was definitely a pleasure working with you!
Debbi F. Yarbrough
RPT Software from the start took time to understand our process, which lead to the project staying on track, and ahead of deadlines. Their willingness to do whatever is necessary to get the job done, as well as accessibility, are reasons I would recommend them to anyone. We will definitely use them in the future for any projects they could assist us with.
Our experience with Mark and RPT Software has been outstanding. We are a small growing company and needed to address issues with how we managed our projects. I spoke with Mark several times and was very impressed with his quick understanding of how a business in our industry operates. I was able to explain the problems that we were having and he created a database manager that has made us much more efficient and resolved some of our biggest issues. The price was fair and the work was excellent. He was very responsive and quick to address any bugs in the testing phase. I would highly recommend Mark and his team at RPT Software.
In fact we were so pleased, we just contracted with him to do additional work.
I am very impressed with Mark and RPT software. They built a clinical research database for my clinic. After I described to Mark the purpose of the database and my clinic's needs, he carefully talked me through the design to ensure that all of the important functions of the database were included. Mark was easy to talk with, professional, and thorough. He was incredibly easy to work with and I highly recommend Mark and RPT.
Jason Levine, Ph.D.
University of Toledo